Frequently Asked Questions

After we confirm availability, we will email your booking contract. For standard bookings, the completed contract and 50% non-refundable retainer must be received within 72 hours of the contract being emailed. The remaining balance is due 30 days before the event. An inquiry alone does not reserve your date.

For events booked sufficiently far in advance, individually approved plans divide the total into four equal monthly installments of 25% each. The first 25% payment is due with the completed contract within 72 hours of the contract being emailed. The first two 25% payments together constitute the 50% non-refundable retainer. Every payment is non-refundable once paid. Payment dates are agreed upon in advance, and the full balance must be paid no later than 30 days before the event. Other arrangements may be considered individually; installment plans are not automatic.

The first and second scheduled installments must be paid on time. Missing any agreed payment deadline may make your date available for another client unless a revised arrangement has been discussed and approved in advance.

For bookings made within 30 days of the event, full payment is normally required when the reservation is confirmed, along with the completed contract, unless an exception is approved in advance.

All payments received toward your booking by the date of cancellation are non-refundable, including payments made beyond the retainer.

Rescheduling is subject to availability. If your requested new date is available and the change is approved, payments already made will transfer to that date. A requested new date is not confirmed until approved.

Our standard service area includes locations within 50 miles of ZIP code 77459. Events beyond that radius may require an additional mileage-based travel fee, which we will quote before confirming your booking.

We generally arrive 1½ to 2 hours before your event begins. If the equipment or services require more time, we will arrive earlier.

Yes. Standard setup and breakdown costs are included in the final quote, so there are no surprise charges for those services.

Additional time may be available for an additional fee. Please request extensions before your event date so we can confirm availability and maintain your planned timeline. Same-day extensions are not guaranteed.

For both indoor and outdoor events, the client or venue must provide adequate electricity for the booked equipment. For outdoor events, the client must also provide suitable covering to protect our team and equipment from rain, wind, and other weather conditions. Setup space is determined by the package and event.

If weather, violence, threats to employees, or other hazards make the environment unsafe, we may immediately terminate services and pack up our equipment. No refunds are issued for unused service time when services are terminated due to unsafe conditions.

Our DJ packages are designed for different event needs. Put a Ring On It covers ceremony-only service; Let’s Get It Started covers reception DJ/MC service; Love On Top covers ceremony and reception; and Love Over Board includes Love On Top services plus a monogram, eight uplights, and a photo booth. Review the package details and request a quote for your event.

Space requirements depend on your package, the equipment needed, and the layout of your event. We will coordinate setup needs with you in advance.

Yes, provided the client supplies adequate electricity and suitable covered protection for our employees and equipment.

A photo booth attendant is included with photo-booth-only packages. For combined DJ and photo booth packages, attendant inclusion depends on the selected package and will be confirmed in your quote.

Absolutely! We encourage you to personalize your photo layout to complement your event’s theme and create high-quality printed keepsakes for your guests.

Absolutely! What’s a photo booth without props? Standard props are included with every photo booth package. You may also bring your own. Customized event-themed props are available for an additional fee quoted in advance.

Our open-concept photo booth has no set minimum or maximum group size. Please keep group photos safe and make sure everyone can fit within the camera frame.

Yes. Guests can enjoy unlimited photo sessions during the booked service time. We typically provide two high-quality printed copies per session; additional printed copies are not available for purchase.

After processing and uploading, photos can be downloaded from our website or Facebook page when the gallery is public. The event host also receives a Google Drive link to share with guests. Private-gallery bookings are delivered through the host’s Google Drive link rather than a public event gallery.

Processing and uploading typically takes approximately two weeks to one month after your event, depending on our event workload.

Photos are available for at least 90 days after upload on our website and through the Google Drive link. They may remain longer, but can be removed after 90 days depending on storage needs. We recommend downloading and saving your photos promptly.

Yes. At booking, the host may choose a public event gallery or private delivery through a Google Drive link. This choice applies to the full gallery; we do not offer individual photo selection for public posting. Contact us as soon as possible if you wish to change the sharing preference. Previously downloaded or shared copies may not be recoverable.

Yes. Private gallery delivery controls whether the full event gallery is publicly posted; it does not automatically restrict selected photos from promotional use. UR Photo Booths retains its copyright interests in photographs captured through its services and may use selected images in website marketing, social media, or advertising, subject to applicable law and any required permissions, including permissions relating to a person’s likeness. The booking agreement provides the applicable terms.

We reserve the right not to publicly post photos we deem inappropriate, even if the host chooses a public gallery. Those photos will still be included in the Google Drive link supplied to the host.